Booking Terms and Conditions

  • All bookings for classes and courses are to be made through the website or the Mind Body app.
  • All bookings are prepayment only - its not possible to make a booking otherwise.
  • All bookings are on a first come first serve basis.
  • All courses are fixed term for 5 weeks. They are non-refundable/non-transferable with no cancellation facility. If you miss         a class from the course, its not possible to make it up.
  • All packages for the classes have an expiry date (please see details with each package)
  • It is possible to cancel a class through your account and/or through the app with a minimum of 24 hours notice and reuse         the class at a later stage within the package validity period.
  • Late cancellations or no shows are charged/deducted from you class credits.
  • All sales are final-no exchanges or refunds.
  • In the case of medical emergency, illness or extraordinary events that prohibit the client from using their classes. It is              possible to freeze the account to re-use at a future date. This is at the discretion of Synergy Pilates management and a            written Doctors clearance may be required where relevant.
  • All clients must sign the liability waiver and agree to booking terms and conditions.
  •  All clients must inform the Teacher of any injury or illness prior to attending class.
  • If you have an acute injury, it is not advisable to take part in class. In some cases you will be not permitted into class                     without consulting with a Medical professional.
  • Please do not attend class if you are pain medication as it masks pain awareness and exercising through it may cause                 further damage.
  • Please do not ask any of the Teachers to deviate from the bookings terms or make exceptions, as refusal might offend.