All bookings for classes and courses are to be made through the website or the Mind Body app.
All bookings are prepayment only - its not possible to make a booking otherwise.
All bookings are on a first come first serve basis.
All courses are fixed term for 5 weeks. They are non-refundable/non-transferable with no cancellation facility. If you miss a class from the course, its not possible to make it up.
All packages for the classes have an expiry date (please see details with each package)
It is possible to cancel a class through your account and/or through the app with a minimum of 24 hours notice and reuse the class at a later stage within the package validity period.
Late cancellations or no shows are charged/deducted from you class credits.
All sales are final-no exchanges or refunds.
In the case of medical emergency, illness or extraordinary events that prohibit the client from using their classes. It is possible to freeze the account to re-use at a future date. This is at the discretion of Synergy Pilates management and a written Doctors clearance may be required where relevant.
All clients must sign the liability waiver and agree to booking terms and conditions.
All clients must inform the Teacher of any injury or illness prior to attending class.
If you have an acute injury, it is not advisable to take part in class. In some cases you will be not permitted into class without consulting with a Medical professional.
Please do not attend class if you are pain medication as it masks pain awareness and exercising through it may cause further damage.
Please do not ask any of the Teachers to deviate from the bookings terms or make exceptions, as refusal might offend.